Customer Care

Delivery & Returns

We prepare every order with care, confirm key details before dispatch, and keep returns simple when something is not right.

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For the freshest experience, inspect fruits, vegetables, cakes and ready-to-eat items at delivery time and contact us immediately if there is an issue.

Delivery Coverage

Island-wide delivery is available for eligible groceries, hampers and gift packs.
Same-day or rush delivery depends on product availability, location and order time.
Some cakes, fresh items and fragile gifts may require extra preparation time.

Delivery Confirmation

We may contact you by phone or WhatsApp to confirm address, recipient details and delivery timing.
Please keep the recipient reachable on delivery day to avoid delays.
If delivery fails due to incorrect details or unreachable recipient, re-delivery charges may apply.

Returns

Report damaged, incorrect or missing items as soon as possible after delivery.
Fresh, chilled, custom and perishable items are reviewed case by case because they cannot always be returned after acceptance.
Approved returns may be replaced, credited or refunded depending on the order issue.

Order Changes

Contact us quickly if you need to change delivery details after placing an order.
Changes are not guaranteed after preparation or dispatch has started.
Custom hampers and special orders may not be cancellable once sourcing or packing begins.