Eligible Issues
- Incorrect products delivered compared with the confirmed order.
- Products damaged before or during delivery.
- Missing items from a paid and confirmed order.
- Quality concerns reported immediately for fresh or perishable goods.
After Sales
Return and Refund Policy
If something arrives damaged, incorrect or incomplete, contact us quickly so we can review the issue and resolve it fairly.
Perishable items must be reported immediately after delivery. Keep the item, packaging and photos until our support team reviews the case.
Not Usually Returnable
- Fresh, chilled, cake, ready-to-eat or custom items accepted by the recipient without immediate complaint.
- Items damaged after delivery due to storage, handling or delay by the recipient.
- Custom hampers or special orders prepared according to confirmed instructions.
Resolution Options
- Replacement of the affected product where stock and delivery coverage allow.
- Store credit for a future order.
- Refund to the original payment method or agreed alternative after approval.
How to Request Help
- Contact us with order details, product name and clear photos where possible.
- Report issues as soon as possible after delivery, especially for fresh products.
- Our team will review the case and confirm the next step.