Island-wide delivery24/7 customer careFresh premium groceries dailyCustom gift hampers availableWeekly offers for loyal customers +94 77 677 1179
Island-wide delivery24/7 customer careFresh premium groceries dailyCustom gift hampers availableWeekly offers for loyal customers +94 77 677 1179
DE ONZE

Legal

Terms and Conditions

These terms explain how orders, payments, product availability and delivery are handled when you use DE ONZE.

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By placing an order, you agree that product availability, delivery timing and final confirmation may depend on stock, location and order details.

Orders

  • Orders are accepted subject to product availability and successful confirmation.
  • We may contact you to verify delivery details, substitutions or special instructions.
  • DE ONZE may refuse or cancel orders that contain incorrect information, suspicious activity or unavailable items.

Products and Pricing

  • Product images are for guidance and may vary slightly from the final delivered item.
  • Fresh produce weight, colour, size and appearance can vary naturally.
  • Prices, offers and stock may change without prior notice until an order is confirmed.

Customer Responsibilities

  • Provide accurate name, phone number, delivery address and recipient instructions.
  • Ensure someone is available to receive the order during the agreed delivery window.
  • Review order details before confirming checkout.

Service Limits

  • Delivery times are estimates and may be affected by traffic, weather, product preparation or courier conditions.
  • Custom gift packs, cakes and perishable goods may have special cancellation or return rules.
  • We are not responsible for delays caused by incorrect recipient details or unreachable contacts.